Cancellation Before Shipment: Orders can be canceled before they are shipped by contacting our support team.
Cancellation After Shipment: Once shipped, cancellations may not be possible, but returns can be processed based on our return policy.
Refund Eligibility: Refunds are available for defective or incorrect items. Items must be returned in their original condition.
Refund Process: Refunds are processed within 5-7 business days via the original payment method.
Non-Refundable Items: Perishable goods, personalized items, and gift cards are not eligible for refunds.
Shipping Methods: We offer standard, express, and international shipping options.
Delivery Timeframe: Orders are delivered within 3-7 business days, depending on the shipping method selected.
Shipping Charges: Shipping costs vary based on location and order value. Free shipping may be available on qualifying orders.
Tracking Information: Customers will receive a tracking number once the order is shipped.
Delayed or Lost Shipments: If your shipment is delayed or lost, please contact our support team for assistance.
International Shipping: We ship internationally; additional fees and customs duties may apply.